Florida fingerprinting requirements can vary depending on your agency or employer. Find answers to the most common questions about scheduling, ID requirements, results, pricing, and more below.
Select a category to see its questions.
Getting fingerprinted with DTIS is straightforward. Here’s what to expect:
DTIS has 90+ fingerprinting locations across Florida and other states. We partner with established local businesses including The UPS Store, local sheriff offices, and other private businesses to offer fast, professional fingerprinting at a convenient location near you.
The following types of government issued photo IDs are accepted:
Create a DTIS account by selecting “Sign In” and then choosing “Create Account” to begin your registration.
Appointments are scheduled online through your DTIS account while completing an application.
Yes. DTIS processes both Level 1 and Level 2 background checks.
No. DTIS does not use Livescan systems operating on Windows XP.
You can check your status using the FDLE TCN Lookup tool by entering your Transaction Control Number (TCN).
An ORI (Originating Agency Identifier) is a unique nine-character code that ensures your background check results are sent to the correct agency. Your employer, organization, or licensing agency will provide your ORI number before you register.
Log in to your DTIS account to reschedule, or contact DTIS Customer Service for assistance.
DTIS does not penalize you for missing or canceling your appointment. We do ask that you notify us if you plan to cancel. Please note that arriving late may mean waiting for the next available slot.
First, verify the ORI number with your requesting agency. If they confirm it is correct and the issue persists, please contact DTIS Customer Service for further assistance.
Please contact DTIS Customer Service to update your personal information before your fingerprints are submitted. Once submitted, information cannot be changed.
SSN requirements vary depending on the requesting agency. If your fingerprints will be submitted to the AHCA Clearinghouse, a Social Security Number or Individual Taxpayer Identification Number (ITIN) is required.
Print quality makes a difference. Follow these tips before your appointment:
Once fingerprints have been submitted, personal information cannot be changed. All details must be verified and corrected before submission. If you need assistance, please contact DTIS Customer Service as soon as possible.
State and national criminal history record checks are typically completed within two to three business days of receiving your electronic submission. Your employer will be notified once results have been submitted to the requesting agency.
DTIS does not receive results from the Florida Department of Law Enforcement. To confirm whether your fingerprints have been processed, please contact the Florida Department of Law Enforcement directly:
Florida Department of Law Enforcement (FDLE)
Phone: (850) 410-8161
You can also check your submission status using the FDLE TCN Lookup tool.
Unclassifiable means the fingerprint image captured during your appointment did not meet the quality standards required for processing. A new submission, otherwise known as a “reprint,” will be required.
You are eligible for a free reprint. To get started, locate the TCR (Transaction Control Reference) number on your rejection letter, then log in to your DTIS account. Find the application associated with your original appointment, select “Need Reprint,” and enter your TCR to confirm. From there, you can schedule your new fingerprint appointment.
Log in to your DTIS account, locate the application associated with your original fingerprint appointment, and select “Need Reprint.” Enter the TCR number from your rejection letter to schedule your new appointment. Contact DTIS Customer Service if you need assistance.
If your fingerprints have been returned as unclassifiable two times, you may be eligible for a Manual Name Check. This request must be submitted by your agency through the Florida Department of Law Enforcement. Contact FDLE at (850) 410-8161 for assistance.
Manual Name Check requests must be submitted by your agency through the Florida Department of Law Enforcement. Contact the FDLE directly at (850) 410-8161.
No. Previously collected fingerprints are not transferable from other agencies. A new set must be collected.
Pricing is based on the ORI number used on your application. For specific pricing information, please contact us at cscenter@dtis.com.
Payment is completed online during registration using a credit or debit card. DTIS accepts Visa, Mastercard, American Express, and Discover.
No. Payment must be completed online through your DTIS account before your fingerprint appointment.
Invoicing is available to high-volume customers processing a minimum of 15 applications per month (180 per year). Contact us at cscenter@dtis.com for more information.
Refunds are granted only if requested within 30 days of submitting payment and before fingerprinting has been completed. All refund requests are subject to a $10.00 processing fee.
Please note: it is the applicant’s responsibility to verify that all registration information is correct before being fingerprinted. Rejections due to improper registration, including incorrect demographic data or registering under the wrong agency, will require re-registration, re-payment, and re-fingerprinting at the applicant’s expense.
Full refunds will be issued if an error was made by a DTIS customer service representative during call center registration. To request a refund, please email cscenter@dtis.com or call (703) 797-2562, Monday through Friday, 8 AM to 6 PM ET.
DTIS takes the security of your personal information seriously and employs administrative, technical, and physical safeguards designed to protect the information provided during registration. Information submitted through our system is stored in secure data center environments and no personal information is stored on DTIS fingerprint collection systems.
While no system can guarantee absolute protection against unauthorized access, DTIS maintains security controls and continuously works to protect the confidentiality and integrity of your information.
The DTIS customer support team is available Monday through Friday, 8 AM to 6 PM ET. Contact us today and a member of our team will be happy to assist you.
703.797.2562