COVID-19 Precautions While Fingerprinting

Many fingerprinting locations require applicants to wear a mask at all times during the fingerprinting process.  If you do not wear a mask, you may not be able to get your fingerprints taken.  

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Florida Department of Law Enforcement

DTIS quickly and securely transmits your fingerprints to the Florida Department of Law Enforcement for Level 2 background checks. We are proud to service the state of Florida with electronic fingerprinting ("live scan") and criminal background check services. Through our partnership with The UPS Stores we offer  convenient "live scan" locations across the state of Florida.


DTIS is approved by the Florida Department of Law Enforcement to provide FDLE Level 2 Background checks meeting the requirements of the State of Florida. DTIS processes fingerprints for several Florida agencies including the following:


  • The Agency for Health Care Administration, AHCA
  • Department of Agriculture and Consumer Services, DOACS
  • Department of Business and Professional Regulation, DBPR
  • Department of Child and Families, DCF
  • Department of Education, DOE
  • Department of Environmental Protection, DEP
  • Department of Health, DOH
  • Fish & Wildlife Conservation Commission, FWC
  • Volunteer & Employee Criminal History System, VECHS


In addition to collecting fingerprints, DTIS will also collect applicant photos that are required by various Florida Agencies for Level 2 back ground checks. Upon submitting fingerprints at The UPS Store, trusted agents will collect the necessary photo and both the fingerprint and photo will be submitted to DTIS for processing.

Do Not Forget...

If you are getting a background check for an agency or an employer, you must obtain an ORI number


The ORI number (Originating Agency Identifier) is a number established by FDLE and identifies the agency or employer requesting the criminal history check and for what purpose. You will need to obtain the correct ORI code from your employer.

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Convenient Locations to Take Fingerprints

UPS Store Fingerprinting Locations

Our easy and convenient service allows you to have your fingerprints electronically captured at over 80 different The UPS Store locations throughout Florida.

Account Access

Returning Customers

Employers and Organizations

Employers and Organizations

For Returning Customers and Employers/Organizations to Access their Account and View Reports

Employers and Organizations

Employers and Organizations

Employers and Organizations

DTIS assists  businesses and organizations ensure the trustworthiness of their employees, students, volunteers, and other stakeholders.  If you are interested in establishing an account with DTIS on behalf of your organization, please click the link below for more information.

Frequently Asked Questions

Who is Digital Trusted Identity Services?


Digital Trusted Identity Services (DTIS) provides operational support for the nation’s largest civilian clearinghouse for federally regulated biometric and biographic background check processing. Created in 2002 to provide cost-effective and expedient background checking services, DTIS has facilitated the government mandated biometric background checks for commercial use airports and air carriers. We offer secure and convenient electronic fingerprinting services for several state agencies in Florida and national programs throughout the United States. 


Do I require fingerprinting?


Certain entities by law are required to have fingerprint based background check. To determine if you are required, please check with your employer or potential employer.


What is a background check?


The term “background check” is often used interchangeably with “criminal history check” or “criminal history record check”. For those in Florida, Level 1 and Level 2 Background Checks are terms used in Florida Statutes to convey the method of the criminal history record check and the extent of the data searched. In the state of Florida a Level 2 background check generally refers to a state and national fingerprint based check and consideration of disqualifying offenses.


Which entities submit electronic requests for criminal background history checks?


There are several agencies submitting electronically, including all 67 school districts, the Department of Business and Professional Regulations (DBPR), the Department of Children and Families (DCF), the Department of Agriculture and Consumer Services (DOACS), local counties and some private companies. Currently, the following agencies are supported:



If your agency is not listed, please contact us at 703-984-4034.


How much does the background check cost?


Pricing is based on the agency that requires the background check. Please contact us at cscenter@dtis.com for more information.


How do I pay for the background check?


Payments are made during the pre-registration process which is done on-line.We accept credit cards and debit cards.


What is your refund policy?


  • Refunds will not be granted if an applicant has already been fingerprinted.
  • Refunds will only be granted if they are requested within 30 days of making a fingerprinting appointment.
  • Refunds will be charged a $10.00 processing fee.
  • It is the applicant's responsibility to verify that the registration information is correct prior to being fingerprinted.
  • Rejections due to improper registration will require re-registration, re-payment (applicant's expense) and re-fingerprinting. Improper registration includes:
  • Entering demographic data incorrectly.
  • Registering under the wrong agency.
  • Full refunds will be granted if an error was made by a DTIS customer service representative while registering an applicant through the call center.
  • Refund requests must be made by emailing cscenter@dtis.com or call our customer support team at 703-797-2562 Monday-Friday 8am-5pm ET.


Where can I have my fingerprints scanned?


In order to make the process of completing a background check as convenient, consistent, and professional as possible, we work jointly with The UPS Store to offer locations throughout the state. One of the steps for completing the background check is to schedule an appointment to visit The UPS Store. During this step, you can decide which store is most convenient for you, as well as what time works best for you. Please note that not all The UPS Store locations offer this service, and you will be provided options when you pre-register.


What forms of ID should I bring?


It is important to bring proof of identity. Current, valid, and unexpired driver’s license or state/federal government issued identity card meeting the same standards as the driver’s license.


Is my personal identity information at risk of being stolen?


No. The information you entered during the pre-enrollment process online is stored at our DTIS national operations center outside of Washington DC which is FISMA compliant and FBI audited. 

If you use one of our The UPS Store locations, none of your information is stored on the computers at the store.


How long does it take to get back my report?


Typically state and national criminal history record checks are completed within two to three working days of receiving the electronic submission. Your employer will contact you once the results have been submitted to the agency.

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