Florida Frequently Asked Questions

Do I require fingerprinting?

Certain entities by law are required to have fingerprint based background check. To determine if you are required, please check with your employer or potential employer.

What is a background check?

The term “background check” is often used interchangeably with “criminal history check” or “criminal history record check”. For those in Florida, Level 1 and Level 2 Background Checks are terms used in Florida Statutes to convey the method of the criminal history record check and the extent of the data searched. In the state of Florida a Level 2 background check generally refers to a state and national fingerprint based check and consideration of disqualifying offenses.

Which entities submit electronic requests for criminal background history checks?

There are several agencies submitting electronically, including all 67 school districts, the Department of Business and Professional Regulations (DBPR), the Department of Children and Families (DCF), the Department of Agriculture and Consumer Services (DOACS), local counties and some private companies. Currently, the following agencies are supported:

Florida Department of Children and Families (DCF): http://www.dcf.state.fl.us/admin/backgroundscreening/faqs.shtml
Florida Agency for Healthcare Administration (AHCA):
http://ahca.myflorida.com/MCHQ/Central_Services/Background_Screening/
Florida Department of Business and Professionals (DBPR) – choose division on the left and then click on FAQ for that division: http://www.myfloridalicense.com/dbpr/os/os-info.html
Florida Department of Education (DOE): http://www.fldoe.org/edcert/step4.asp

If your agency is not listed, please contact us at 703-984-4034.

How much does the background check cost?

Pricing is based on the agency that requires the background check. Please contact us at cscenter@dtis.com for more information.

How do I pay for the background check?

Payments are made during on-line pre-registration. We accept credit and debit cards.

What is your refund policy?

Refunds will not be granted if an applicant has already been fingerprinted.
Refunds will only be granted if they are requested within 30 days of making a fingerprinting appointment.
Refunds will be charged a $10.00 processing fee.
It is the applicant's responsibility to verify that the registration information is correct prior to being fingerprinted.
Rejections due to improper registration will require re-registration, re-payment (applicant's expense) and re-fingerprinting. Improper registration includes:
Entering demographic data incorrectly.
Registering under the wrong agency.
Full refunds will be granted if an error was made by a DTIS customer service representative while registering an applicant through the call center.
Refund requests must be made by emailing cscenter@dtis.com or call our customer support team at 703-797-2562 Monday-Friday 8am-6pm ET.

Where can I have my fingerprints scanned?

In order to make the process of completing a background check as convenient, consistent, and professional as possible, we work jointly with The UPS Store to offer locations throughout the state. One of the steps for completing the background check is to schedule an appointment to visit The UPS Store. During this step, you can decide which store is most convenient for you, as well as what time works best for you. Please note that not all The UPS Store locations offer this service, and you will be provided options when you pre-register.

What forms of ID should I bring?

It is important to bring proof of identity. Current, valid, and unexpired driver’s license or state/federal government issued identity card meeting the same standards as the driver’s license.

Is my personal identity information at risk of being stolen?

No. The information you entered during the pre-enrollment process online is stored at our DTIS national operations center outside of Washington DC which is FISMA compliant and FBI audited.

If you use one of our The UPS Store locations, none of your information is stored on the computers at the store.

How long does it take to get back my report?

Typically state and national criminal history record checks are completed within two to three working days of receiving the electronic submission. Your employer will contact you once the results have been submitted to the agency.Our computer maintenance services help keep your computer running smoothly and efficiently. From software updates to hardware maintenance, we have you covered.