FBI Departmental Order 556-73 allows FBI certified channelers (such as DTIS) to collect fingerprints electronically and then transmit them to the FBI on behalf of the applicant. The FBI sends the results to the Channeler who is then responsible for delivery to the applicant. Under 556-73 the results can be delivered to the applicant electronically IF the Service Provider issues the applicant a strong, multi-factor identity credential to ensure that the applicant and only the applicant is able to access the report on-line. DTIS conforms to the requirements of FBI DO 556-73.
Traditionally, fingerprints have been captured in ink on paper cards. With live scan, your fingerprints are captured electronically via a specialized sensor. Once in an electronic format the images can be instantly transmitted for further processing.
In a small number of cases (< 2%) fingerprints may be rejected. In these rare cases, you will be contacted by a Customer Support Representative and asked to schedule an appointment to collect a new set of fingerprints. There will be no charge to re-collect and resubmit your prints to the FBI. Please note that there are a very small number of people who simply do not have enough detail in their fingerprints to obtain a useable set of prints.
US Citizens or non-citizens with lawful permanent resident status are eligible. Non-US Citizens without permanent residence status must make the Departmental Order request directly to the FBI themselves.
If you wish to use one of our Florida collection sites, you must complete the on-line registration process prior to being fingerprinted.
If you are mailing us a hard card, you do not need an appointment.
When you show up for your appointment, the agent will verify your identity and ensure your pre-enrollment data matches your identity documents. Then you will be fingerprinted. We collect 4 fingers on each hand simultaneously plus the two thumbs at once (a total of 3 images). The entire appointment will typically last less than 10 minutes.
The total cost for this service is $50.00.
MasterCard, American Express, Discover and Visa are accepted.
General Refund Policy
To process your request we will need to collect the following FBI-required personal information:
In addition we require a phone number and email address so that we may contact you if necessary.
DTIS is an FBI-certified Channeler (e.g. an entity approved to collect and send electronic fingerprint images to the FBI for processing). DTIS is also one of three US Department of Homeland Security Designated Aviation Channeling Service Providers (providing fingerprint and name-based background checks to over 400,000 airport workers annually). Since our inception, we have processed over 10 Million fingerprint-based background checks.
Our FBI and DHS certifications require that we be submitted to periodic inspection and audit of our service platform, facility, personnel and processes and procedures. DTIS rigorously adheres to all FBI, DHS and other related state and federal regulations regarding processing of fingerprint information, handling of your personal information and ensuring the security and privacy of your personal data.
For more detailed information regarding our privacy practices, please view our Privacy Policy, published on our website.
If at all possible you should print the receipt from your pre-enrollment process and bring that to your fingerprinting appointment. If you are unable to print the receipt than be sure to carefully record the "Transaction Control Number" (TCN) assigned to you.
You will also need to bring two forms of identification. One of these must be an official government issued photo-ID such as a driver's license, passport, military ID or state-issued Identification card. The second ID can be a recent utility bill, bank state, payment stub, canceled check or any official document that has your name and current address. (see below for details).
Acceptable primary IDs include:
Acceptable secondary IDs (must show your name and home address) and may include:
The name on the primary identification card must match the name entered during pre-enrollment. The address, on at least one of the two forms of identification, must match the address entered during pre-enrollment. If the name and/or address on any of your identity documents does not match the name/address on your application form you will be asked to provide additional documentation that explains the difference (e.g. divorce papers, US postal change of address card, court approved name change, etc.).
Unlike many of our competitors, DTIS does not penalize you if you do not show up for your appointment or cancel within 24 hours of the appointment. However, we would appreciate it if you did contact us if you plan to cancel. Also, please be advised that if you show up late for an appointment, you might have to wait for the next available slot.
No, unfortunately. Previously collected fingerprints are not retrievable or transferable from other state or federal agencies. You are required to have a new set of fingerprints collected. However, if you require a Florida State Level 2 Background Check, we can use the same set of prints for requesting your own copy of the CHRI. You will need to select the "DoubleCheck Option" on the website during pre-enrollment for the Florida State Check.
The FBI Criminal History Record Information (CHRI), also known as an Identity History Summary Check, is a listing of information retained by the FBI in connection to arrest information, such as agency name, date of arrest, the arrest charge, and the disposition of the arrest, if known by the FBI. The CHRI is more commonly known as a "rap sheet".
The report will contain whatever information is reported to the FBI by local, state and federal law enforcement agencies and/or judicial system (e.g. county court, circuit court, state police, local police, etc.). In many cases, local entities do not submit information on misdemeanors and minor infractions. Contact your State Police for information about accessing the information your state may be holding on you. This is typical done by a State Police Identification Bureau or Criminal Records Division.
You will access your results on-line via a secure Results website. DTIS strictly adheres to the FBI CJIS Security Policy for providing remote access to CHRI data and requires you to authenticate your identity using strong, multi-factor authentication (MFA). In our case, the multi-factors are your DTIS User Account and a security access code that you will receive on your phone. For your own security, we strongly suggest that you do not access your report from a public computer or a computer connected to an unsecure public WiFi network.
First, you will receive an email notification when the results are ready to be retrieved.
To ensure that you and only you can access your results, you will first need to login into the DTIS results website (insert link to login). Next you will be asked to provide a phone number to a phone that is registered in your name. If you do not have access to a phone or your phone is registered under a different person's name (spouse, parents, etc.) then you will need to click on "I do not have a phone available" and in this case your results will be mailed to you.
If you have a phone, you will enter the phone number and then select whether you want to receive your security code via text message or a voice call. After you receive the code enter the value in the website. The code is only valid for 10 minutes. If you don't enter a valid code in this time you will have to start over and request a new code.
Once you have successful entered the security code your report will be displayed on the screen and you will be prompted to download it to your computer. After downloading, please confirm that the download was successful and that you can view the downloaded report on your computer. Instructions for doing this vary widely based on your computer operating system and type of browser you are using. In general, the report should download to the default location for such files on your computer, typically the folder "Downloads" on an MS-Windows computer.
We must delete the report from our server within 30 days of notifying you that the results are available. This is true even if you never access the report. We must delete the report as soon as you have provided confirmation that you have successfully downloaded the report.
FBI requirements do not permit us to hold the results for more than 30 days from the time they are received from the FBI. We will send you a notice when the results first arrive. If you have not accessed the results within 15 days we will send an email reminder. Finally, if you have not accessed the results within 27 days you will receive a warning that the results will be deleted in 72 hours. If you fail to retrieve the report within the 30 day window you will not receive a refund and if you still want to see the results you must recomplete the process from the beginning
We are also required to purge the report from our system, immediately after you access and download the report. Therefore, if you had previously accessed the report, it will have been deleted and even if it is still within the 30 day window, the report will no longer be accessible online. When accessing the report online, the first time, it is very important that you download the report to your computer and confirm the download we successful before exiting the results portal.
Results of fingerprint-based checks are often returned within 24 hours or less. However, as processing times are dependent on FBI backlog, you should allow 3-5 business days to receive the results.
No. If you require an apostille for your CHRI report you must request a signed and sealed copy of the CHRI directly from the FBI. Refer to the following FBI website for details. An apostille is a certification process through which the US Department of State assures participating foreign countries that the document is a genuine US government agency document.
Yes. Your criminal history results will be displayed to you in PDF format. We urge you to save and/or print a hard copy of this file for your records. Once your electronic results have been purged from our system, you will not be able to access them without completing the process again. (Download free Adobe Reader).